Most orders will ship within 1-2 business days, with the exception of all Survival Kits and Wise Company Food orders. Survival Kits are special order items that are built individually as ordered. Current ship time for these kits is 2-3 business days. Orders placed on weekends or holidays will ship respectively within 1-2 business days (2-3 business days for all backpack kits) following the weekend or holiday.*
Wise Company food orders will ship within 10 business days. There is a huge demand for these long term food storage buckets and processing time takes a bit longer.
IMPORTANT INFORMATION FOR SHIPMENTS OF SURVIVAL KITS & WISE FOOD PRODUCTS:
All Survival Kits will ship via UPS Ground only (although US Mail options will be available to chose during checkout, please make sure you choose UPS Ground method - your Survival Kit will only be able to ship UPS Ground even if you choose a US Mail option). Please make sure you include a PHYSICAL shipping address when ordering any Survival Kit, as UPS cannot deliver to a PO Box.
All Wise Food Orders will ship via FedEx Ground. Many of these items have free shipping, and therefore you will not have the ability to choose shipping for these items when checking out. Please also make sure to include a PHYSICAL shipping address when ordering Wise Food products, as FedEx cannot deliver to a PO Box.
Shipping Charges - Shipping charges are calculated based on your address and the weight of your order. The actual shipping amounts come directly from the UPS or USPS servers and are an exact amount of what they are charging for shipping. We do not add anything extra to the shipping. No processing or handling fees! If a package weighs a lot, the cost to ship that order to you is going to be higher. You have the option to choose your shipping method when checking out. Depending on the service level and weight of package, it may be less expensive to go with one or the other. We will ship your order to you by the method you choose.
* Should we experience a delay with shipping your order in the time stated in this shipping policy, we will contact you via email.
If you are mailing your payment in, please make payable to TBO-TECH, INC and send to:
2204 N Horace Walters Rd
Raeford, NC 28376
Ensure you include appropriate shipping charges for the items you are ordering. Many of the survival kits are heavier items and shipping charges can be more than a standard shipping rate. Our shopping cart will calculate the shipping charge for you based on weight of package. If you are mailing in your order, please place the items in your shopping cart along with your zip code so that you can determine what the correct shipping cost is. You will then be able to include appropriate shipping.
INTERNATIONAL SHIPPING: TBO-TECH, INC. does not ship outside the United States.