Terms and Conditions
We want your shopping experience with us to be comfortable for you. Here you can read about our terms and conditions, company policies and other topics pertaining to our customer service. Our goal is to provide you with excellent service!
TBO-TECH, INC. is the parent corporation to Survival-Gear.com. Throughout this page, when referred to as "we", "us" or "company", you understand we are referring to TBO-TECH, INC. dba Survival-Gear.com.
We accept Visa, MasterCard, American Express and Discover. We also accept Money Orders and Personal Checks. If you place your order with any of the above credit card options, upon successful placement, we will process your order upon notification of your order. f you place your order choosing the Money Order option, we will process your order within 1 business of receiving your payment. For Personal Check orders, your order will be processed 5 business days after receipt of payment. Instructions and more detailed information are provided on your email receipt regarding your method of payment.
Purchase Orders: At our discretion, we may accept a Purchase Order from your business or institution. Please contact our office at (910) 878-5722 for information on how to submit your PO, terms, availability of products, etc.
Sales Tax: North Carolina Sales tax is applied to orders that are being shipped to North Carolina at the current sales tax rate (rate provided during checkout). We do not charge sales tax for orders shipping to other states.
Agreement when purchasing from our website: By placing an order with TBO-TECH, INC. dba Survival-Gear.com, you agree to our terms and conditions, company policies, and any and all disclaimers disclosed on our website. By placing an order, you agree that you have entered into a legal online/ecommerce contract with us, you confirm that you are 18 years of age, and that you agree to and have determined the legality of products offered on our website. We reserve the right to cancel any order that is not in compliance with our company policies, which includes any disclaimers.
Product Legality Disclaimer: It is the buyers responsibility to obey all federal, state and local laws pertaining to the legality of purchasing, owning and/or carrying products offered on our website. By placing an order, you agree to this disclaimer, and hold harmless TBO-TECH, INC. dba Survival-Gear.com against any claims that may result in compliance or violation of any such laws.
Backorders: Usually items that are not in stock will state so on the product page. If you order an item that is out of stock, typically the remainder of your order will ship, and the backorder item will ship when it is back in stock. If the item that is out of stock is expected back in stock within a day or two, we will wait and ship your order in full. If you chose express shipping during check out (Next Day or 2nd Day), the in stock items will ship via the chosen method in accordance with our Shipping Policy. The out of stock items would then ship when back in stock. If you order an item that is out of stock but was not indicated as such when placing you order, we will notify you either by email or phone, letting you know the status of your order. If the item(s) will not be back in stock within a reasonable amount of time, you have the option to keep your order on backorder status, or cancel your order and receive a refund for those item(s).
Shipping Policy - We provide information on how your order can ship, how long it will take, how we calculate shipping costs, and more on this policy page.
Return Policy - If you need to return something, please follow our Return Policy when doing so.
We are happy to help you with any other concerns or questions you may have! Contact us if you need further help.