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Return Policy
Here at TBO-TECH Inc., our number one priority is customer
service and customer satisfaction. We offer a 100%
customer satisfaction guarantee.
NO FOOD ITEMS or WATER can be returned
for any reason.
Return Policy - We offer a 30-day money back guarantee on
our survival gear items. If you are not fully satisfied, you may
return your order within 30 days of receipt. We only ask that you
follow our guidelines when doing so. We do not pay for return
shipping. Refunds are contingent upon inspection of item(s)
once we receive it. Please allow 7-10 days for processing returns.
If you need to return an order, please read the following:
- Contact us by email
for an RMA (Return Merchandise Authorization) number. Provide
your name, order number, order date, what you would like to return,
daytime telephone number, and reason for return. The RMA number
must be on your return shipping label.
- Returns must be postmarked within 30 days of delivery date.
All delivery dates are kept on file here at TBO-TECH, Inc. If
you are unsure of your delivery date, put your tracking number
that we emailed you into the box at www.ups.com.
Returns accepted after 30 days will receive an exchange or in
store credit only.
- You are responsible for the cost of shipping the item back to
TBO-TECH, Inc.. If you want to return it, you must pay for shipping
the item yourself. If, however, we make a mistake on your order,
we will reimburse you the cost of shipping your order back to
us via Ground or Standard only. No Overnight or Express methods
will be reimbursed.
- Please send your return via UPS or FED EX since these methods
are easily trackable. If you prefer to use US Mail, please insure
the package and include delivery confirmation. It is the customers
responsibility to make sure the return gets to TBO-TECH, INC.
- Returns can be sent to:
TBO-TECH, INC.
ATTN: Returns (RMA Number)
3069 Cumberland Rd., Suite 106
Fayetteville, NC 28306
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